FAQ

Some FAQs about various services we offer.

1

How your services are different compared to your competitors?

Here are some reasons...

  • Affordable: We offer value for money/cost effective solutions that work. While some companies charge as much as $10k/month for SEO packages, our plans starts at much lower price and yet we deliver exactly same results. We never offer pricing based on "How deep pocketed" the client is and that's why many of our services offer upfront pricing.
  • Customized Approach: We believe in tailoring our services to meet the specific needs of each client. We take the time to understand your business goals, target audience, and unique requirements, allowing us to develop personalized strategies and deliver tailored solutions.
  • Comprehensive Solutions: We offer a wide range of services, including local SEO, reputation management, web design, logo design, and data scraping. This comprehensive approach allows us to address multiple aspects of your online presence, providing holistic solutions under one roof.
  • Expertise and Experience: Our team consists of highly skilled professionals with extensive expertise in their respective fields. We have years of experience working with diverse industries and clients, enabling us to bring valuable insights and best practices to every project we undertake.
  • Results-Driven Approach: Our primary focus is delivering tangible results and driving success for our clients. We employ data-driven strategies, monitor performance metrics, and continuously optimize our services to ensure that you achieve your desired outcomes and see a measurable impact on your business.
  • Innovation and Adaptability: We stay ahead of the curve by keeping up with the latest industry trends, technological advancements, and algorithm updates. This enables us to adopt innovative techniques and adapt our strategies to the ever-changing digital landscape, ensuring that our clients stay competitive and relevant.
  • Transparent Communication: We believe in fostering open and transparent communication with our clients. From the initial consultation to regular progress updates, we keep you informed every step of the way. We value your input, actively seek feedback, and collaborate closely to ensure that your vision is reflected in our services.
  • Exceptional Customer Support: Our dedicated customer support team is always ready to assist you. We prioritize responsiveness, providing prompt and efficient support to address any questions, concerns, or issues you may have. Your satisfaction and success are our top priorities.
  • Positive Reputation: We have built a strong reputation for delivering high-quality services and achieving excellent results for our clients. Our satisfied customers and positive testimonials are a testament to our commitment to excellence and client satisfaction.
2

What forms of payment do you accept?

We accept various forms of payment mentioned below. Note that, we process credit card and debit card payments through secure gateway such as Stripe or 2Checkout.com. We don't store any card information on our servers. During the checkout process, you will see the available payment options.

Here are the all available payment options.

  • PayPal: PayPal is a widely recognized and secure online payment platform that allows you to make payments using your PayPal account balance, linked bank accounts, or credit/debit cards associated with your PayPal account. It offers a seamless and convenient way to make payments securely, without sharing your financial information with us directly.
  • Credit Cards: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Credit card payments provide a quick and straightforward method for completing transactions. Our website utilizes secure encryption technology to ensure the safety of your credit card information.
  • Debit Cards: We also accept debit card payments, allowing you to conveniently use funds from your linked bank account. Debit card transactions offer the same level of security and ease as credit card payments.
  • Skrill: Skrill is an online payment platform that enables you to make payments securely using your Skrill account. It offers various funding options, including bank transfers and credit/debit cards. Skrill provides an additional layer of privacy and security for your financial transactions.
  • Cryptocurrency: We recognize the growing popularity and acceptance of cryptocurrencies. As such, we offer the option to make payments using select cryptocurrencies such as Bitcoin, Ethereum, and Litecoin. Cryptocurrency payments provide a decentralized and secure method for completing transactions.
  • Bank Transfer: For clients who prefer traditional banking methods, we offer the option to make payments via bank transfer. Bank transfers allow you to transfer funds directly from your bank account to our designated bank account.
3

Is it secure to pay on your website?

When you make payment using cards, they're processed through reliable third party gateways such as 2Checkout.com or Stripe.

4

What is your refund policy?

Our refund policy may vary depending on the service or product. We strive to provide a fair refund policy, and specific details can be found in our Terms of Service or by contacting our customer support team. Typically when you order, if we have not already started processing your order internally, we can offer full refund. If the order has already started (but reports not delivered) the refund may not be easy. We also offer full refund in any case when we are unable to fulfill your order for whatever reason.

5

Are my personal and payment details secure with you?

Yes, we take data security seriously. We implement industry-standard security measures to protect your personal and payment information. We use secure encryption technology and follow best practices to ensure the confidentiality and integrity of your data.

6

Can I make changes to my order after it has been placed?

Depending on the status of your order, it may be possible to make changes. We recommend contacting our customer support team as soon as possible to discuss any necessary changes to your order.

7

How long does it take to receive a response to an inquiry or support ticket?

We strive to respond to all inquiries and support tickets promptly. Our customer support team aims to provide a response within 24 to 48 business hours, although response times may vary based on the volume of inquiries.

8

Do you offer any discounts or promotions?

We offer agency discounts, reseller discounts and bulk order discounts. These discounts are generally available for large volume of orders. Apart from that, we offer discounts and promotions on occassions such as Black friday or Chiristmas etc.

9

Can you provide references or case studies of previous clients you have worked with?

Yes, we can provide references or share case studies of previous clients upon request. Since we do not prefer to disclose client's identities directly without prior permissions, we only share details for clients who agreed with us to share such an info. These examples can demonstrate our expertise and the results we have achieved for businesses similar to yours. Please reach out to our customer support team for more information.

10

Are your services compliant with search engine guidelines and best practices?

Yes, our services are designed to adhere to search engine guidelines and best practices. We stay up-to-date with industry trends and algorithm changes to ensure our optimization techniques align with the latest standards. Our goal is to provide sustainable and ethical strategies for long-term success.

11

Can you assist with website maintenance and updates after the initial design is completed?

Yes, we offer website maintenance and update services to help you keep your website secure, up-to-date, and functioning optimally. Whether you need regular content updates, security patches, or technical support, we can provide ongoing assistance to meet your needs.

12

What level of involvement will I have in the service process?

We believe in collaboration and value your input. Throughout the service process, we encourage open communication and involve you in key decision-making stages. We aim to work closely with you to ensure that the services we provide align with your goals and expectations. Although it is not necessary and we can still fulfil orders submitted by you successfully after you provide clear brief of your orders.

13

Can you provide ongoing support and monitoring for my local SEO campaign?

Yes, we offer ongoing support and monitoring for local SEO campaigns. We have one time plans as well as subscription plans. With our subscription plans, we continuously analyze your website's performance, track keyword rankings, and make necessary adjustments to ensure optimal results. Our team is available to address any questions or concerns you may have during the campaign.

14

Can you provide examples of websites you have designed in the past?

Yes, we can provide examples of websites we have designed in the past. Our portfolio showcases our design capabilities and the diversity of industries we have worked with. Please reach out to our customer support team to request access to our portfolio.

15

How do you ensure the confidentiality and security of the data collected during the data scraping process?

We prioritize the confidentiality and security of the data collected during the data scraping process. We implement robust security measures, including encryption, restricted access to data, and compliance with data protection regulations, to safeguard the data we collect.

16

How can i reach to support?

If you're existing client and need support related to your order, you can go to your account and create support ticket. If you're new to Bizixy and want to ask certain question, you can reach us out via contact page.

17

Do you have any partnership or affiliate programs?

We may have partnership or affiliate programs available. If you are interested in partnering with us or becoming an affiliate, please contact our business development team for more information.

18

Do i have to register everytime to sign up a service?

No, you have to create account only first time when you sign up our services. Afterwards, you can directly login to your account and order any service.

19

I have some question related to one of your service.

We have included most frequenty asked questions for each service on detail page, feel free to go through them and if your question is still not answered, always reach us out.

20

Can you sign NDA (non-disclosure agreement) when we hire you?

Yes, if required, we can offer legally binding NDA based on your requirement that can be signed digitally (online).